Optimize your customer support with Dashly Knowledge Base
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Knowledge Base with all answers, even when your support is asleep
- Lighten your agents’ workload. Empower your customers to find the answers to their questions anytime
- Articles are organized into categories
- Search by keywords
- Optimized for both web and mobile
Customize your
Knowledge Base
Connect your domain name
Add your brand colors
Add your logo
Remove Dashly branding
Share help articles with your users in Dashly live chat
Share help articles within the chat interface
No more copy/pasting or typing long, complicated instructions
Don’t make your customers wait
Available in both web panel and mobile app
Send articles on the go via Dashly mobile app
- Agents can communicate with customers via Dashly mobile application and send articles straight from the app
- Customers get detailed answers to any question, even when the agent is on the go.
Download Dashly mobile app and stay in touch with your customers from anywhere in the world
It’s super simple to add articles to the knowledge base
- Scale your team's expertise so that your customers can benefit from it.
- Your agents can contribute to the knowledge base and make it increasingly useful over time
Connect Google Analytics and measure the efficiency of your Knowledge Base
Data driven insights will help you improve the quality of your Help Center
Connect Google Analytics and improve the quality of your articles based on the following key metrics: page views, scrolls, bounce rate and more
Increase your website traffic with Knowledge Base articles
Improve the SEO ranking of your website.
Choose which articles should go through indexing and generate more traffic.
Free Knowledge Base for Dashly users
What’s in it:
Up to 30 articles
Categories and search by keywords
Availability of Unique
domain name
WYSWYG articles editor
Super convenient
articles editor
Mobile app
for agents
Indexing for
SEO improvement
Enable this module to add analytics and enjoy unrestricted functionality
PLANSReady-to-use. API for web, iOS and Android
Case studies
29.6%
sales increase
Learn how our SaaS client transformed from manual to automated sales with Dashly tools and increased revenue by 29.6%
50%
reduction in support calls
The core of OpenCRM success is customer relationships. Learn what Dashly tools they use to reduce email and phone load on their support team and increase their customer engagement
